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| 1# Water Services Planning | |
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| 2# Management Skill Level (Technical) | |
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| 3# Staff Skill Level (Technical) | |
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| 4# Technical Staff Capacity (Numbers) | |
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| 5# Water Resource Management (WRM) | |
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| 6# Water Conservation & Water Demand Management (WC/WDM) | |
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| 7# Drinking Water Safety & Regulatory Compliance | |
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| 9# Wastewater/Environmental Safety & Regulatory Compliance | |
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| 10# Infrastructure Asset Management (IAM) | |
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| 11# Operation & Maintenance (O&M) of Assets | |
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| 14# Financial Asset Management | |
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| 15# Information Management (IT) | |
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| 16# Organisational Performance Monitoring | |
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| 17# Water and Sanitation Service Quality | |
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